Shipping & Refunds Policy

Thank you for shopping with us. This Shipping & Refunds Policy outlines important information regarding how orders are processed, shipped, and handled in the event of returns, exchanges, or refunds. We are committed to delivering your products quickly, safely, and with care.

Shipping Policy

Processing Time

All orders are processed within 1 to 2 business days (Monday–Friday). Orders placed after hours, on weekends, or on holidays will be processed the next available business day.

During high-volume seasons or product launches, there may be a slight delay in processing, but customers will be notified in advance if possible.

Shipping Locations

We offer worldwide shipping to most countries and regions. If you are unsure about delivery to your location, please use the contact form on our website before placing your order.

Shipping Costs

All orders are shipped at a flat rate of $25 USD, regardless of the shipping destination or quantity of products ordered. This fee includes packaging, handling, and tracking.

Estimated Delivery Times

Shipping times vary by region:

  • Domestic Orders: 2–5 business days

  • International Orders: 5–15 business days

  • Remote Areas: Up to 20 business days

Please note that unexpected delays due to customs inspections, courier disruptions, or public holidays may affect delivery time.

Order Tracking

Once your order has been shipped, a tracking number will be sent to you via email or SMS (based on your notification settings). This allows you to follow your package until it arrives safely at your doorstep.

Customs & Import Fees

International customers may be responsible for customs duties, VAT, or import taxes imposed by their local government. These fees are not included in product or shipping prices and must be paid by the recipient.

We are not responsible for any delays caused by customs clearance processes.

Returns & Refunds Policy

We take product quality seriously and want you to feel confident when purchasing. If you encounter an issue with your order, we’ll do our best to make it right.

Eligible Return Conditions

You may request a return or refund if:

  • The item is defective, damaged, or incorrect

  • The product is unused, in its original packaging, and returned within 14 days of delivery

  • You contact us within 7 days of receiving the item

  • You can provide a valid order number or receipt

Returns that do not meet these conditions may be rejected.

How to Request a Return

To initiate a return:

  1. Visit the Contact or Support section of the website.

  2. Provide your order number, a description of the issue, and clear photos if the item is damaged or incorrect.

  3. Upon approval, detailed return instructions will be sent to you.

Customers are responsible for return shipping costs unless the return is due to a fulfillment error or product defect.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. If approved:

  • A refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or provider.

  • Original shipping costs ($25) are non-refundable, unless due to an error on our part.

Exchanges

Exchanges are offered only for damaged or defective products. Requests must be made within 7 days of delivery and are subject to stock availability. If an exact replacement is not available, a suitable alternative or refund may be offered.

Order Cancellations

Orders may be canceled within 12 hours of purchase, as we aim to fulfill orders quickly. If your order has already been processed or shipped, cancellation will no longer be possible.

To request cancellation, please contact support through the website immediately.

Lost or Damaged Shipments

If your order is:

  • Marked as delivered but not received — check with your local courier, neighbors, or building reception.

  • Arrived damaged — report the issue within 48 hours and include supporting images.

  • Missing items — contact support with your full order details for assistance.

While we are not liable for courier mishandling after delivery, we will do our best to resolve any issues efficiently.

Policy Changes

This Shipping & Refunds Policy may be updated at any time to reflect changes in logistics, courier services, or store policies. The latest version will always be published on this page.

Contact Support

If you have any concerns about your order, shipping, or a return request, please visit the Contact Us section of the website. Our team is available to assist you Monday through Friday and typically responds within 24–48 hours.

Thank you for shopping with us. Your satisfaction is our priority — from order to delivery and beyond.