If your vape isn’t producing vapor, ensure it’s fully charged (for rechargeable models). Check for airflow blockages by gently blowing into the device or inspecting the vents. If it’s still not working, contact our support team with your order details—we’re happy to help.

We accept all major payment methods, including Zelle,Apple Pay, CashApp and select digital wallets. All transactions are secured with end-to-end encryption to ensure your information is safe. If you encounter any issues during checkout, feel free to contact our support team for assistance.

Yes, all Lost Mary orders are shipped in plain, discreet packaging with no visible branding or product details, ensuring your privacy. Orders are processed within 1–2 business days, and standard delivery typically takes 3–7 business days, depending on your location. You’ll receive a tracking number via email once your package is on its way.

Our website uses SSL encryption technology to protect all personal and payment information during checkout. We never store your payment details, and all transactions are processed through trusted, PCI-compliant gateways. Your data privacy and safety are a top priority, and we follow strict security protocols to keep your information protected at all times.

We process orders quickly to ensure fast shipping, so changes or cancellations must be requested within 3 hours of purchase. Contact us right away with your order number, and we’ll do our best to accommodate your request.

Yes, once your order is confirmed, an invoice is automatically sent to your email. It includes a breakdown of your purchase, billing details, and order number for your records. If you didn’t receive one, please check your spam folder or contact our support team—we’ll be happy to resend it.